Customer Support

4G Life Alert Alarm.

Yes, they have been tested by choice magazine in there 2018 / 2019 / 2020 testing.  Check out the results Keep Track 4G Life Alert Medical Alarm 

They have recommended our device. The test result was 90% out of 100.

Personal alarms reviews

Introduce the alarm earlier in life, before they may need it. That way, they can ease into the idea, add it to their daily routine, and come to understand the technology over time.Show them how to use it, on more than one occasion, then ask them to repeat the process for you.Keep an eye on GPS monitoring to make sure they are using the device, and remind them to if you feel it's necessary.

Facing the realities of ageing:

No one wants to be told that they need to be looked after. Pride and humiliation can be key (and understandable) reasons as to why someone won't use a personal alarm.

Habitual behaviour: All humans are creatures of habit. It can be easy to forget a new element of the daily routine such as charging or putting on a personal alarm.

Distrust or suspicion:

Similar to habitual behaviour. People may be reluctant to try a different solution such as a personal alarm, when something they're familiar with such as a phone, works just fine in their mind.

Cognitive issues:

Such as short-term memory loss.

Your Mobile number will need to be in contact list to be able to change settings.

SMS command  to devices Mobile Number.

To remove number from device.

Ax,D   x=1-8

SMS A1,D         

This will delete contact 1

To add name and numbers to device.


SMS A1,040xxxxxxx,NAME

A1,040xxxxxxx,Fred Smith

A2,0895214325,Betty Jones

This will add new contacts 1,2

To be able to see device Location.

Command Code: F

SMS Command: F 

To be able to see device contacts.

 Command: G

SMS Command: G

To Adjust the fall sensor.

Command: KLxxx

Sensitivity can be adjusted by replacing xxx with 001-255

The Fall settings range from 0-255. 1 least sensitive and 255 being the most sensitive. The device is sent with the setting at 050.

SMS Command:

 KL055 to decrease the sensitivity -5 

 KL065 to increase the sensitivity +5

To turn off fall detection.

SMS Command:


If you require help in adjusting the fall detector please contact us

Command Qx,3

x 0 = Auto Answer

x 1 = Answer incoming call by pressing call button - hanging up by pressing SOS Button.

SMS Command:

Q3,0 Auto Answer

Q3,1 Manual Answer

By Holding down the Call Button for 2 seconds, the screen will show your list of contacts.

Scroll down by pressing the Power Button.

Scroll up by pressing the Call Button.

This will highlight the required number then press the SOS Button to make the call.

When activated it will show on the screen for example ‘Call out Hazel’. (who ever your contract name is)

To hang up on the call, simply press the SOS button firmly and quickly.

The 4G Personal Alarm is water-resistant but not waterproof.

Therefore, they are not suitable to be purposefully submerged in water or to go swimming with.

For this reason, we highly recommend hanging your pendant in the shower on a hook that is within reach.

The pendant is rated IP 67 which means the pendent is limited to about 30 minutes of immersion in up to 1 meter/three feet of freshwater.

Yes the life alert can be used in  Europe - America - Australia - New Zealand. Any were these 4G LTE CAT-1 frequency's are available.

Europe: B1/B3/B7/B8/B20

America: B2/B4/B12

Australia: B1/B3/B5/B7/B28

Check Local and Globe coverage Here

Firmware updates are provided frequently we are constally updating the alarm with new features and fixes.

To Make sure you have the lates firmware.

Command Code: UV

SMS Command: UV

When you order your Mobile Alert Device / Personal Alarm we have two ways of letting us know the contact information to be loaded on the device.

Direct to the ordering page and via email.

User Manuals

4G Life Alert Medical Alarm: Down Load User Guide

ZOLEO Satellite Communicator: Down Load User Guide

SPOT Gen3: Down Load User Guide

SPOT Gen4: Down Load User Guide:

SPOT Trace: Down Load User Guide