Keep Track GPS understands that sometimes you may need to return devices you have purchased from us. To help with this, we have set out below the Keep Track GPS Returns Policy which explains key points that you should be aware of.
Our Returns Policy includes the rights that you have under the Australian Consumer Law (if you are a consumer), and does not seek to exclude or limit these. If you are a consumer under the Australian Consumer Law:
How to return a faulty item:
Our returns Policy lasts 14 days from date of Delivery.
If you suspect your item is faulty or not working properly, please call us on (08) 9521 4325 so that we can offer troubleshooting advice over the phone. For a lot of our products, we can resolve issues over the phone by offering remote support, or assisting with firmware updates. Alternatively, you can post your product back to us for assessment. Please Advise us first. If a fault is found, you are welcome to ask us (Keep Track GPS) to handle the warranty process for you. In order to obtain any remedy from us, you must provide us with proof of purchase. This may either be a receipt we issued, or bank statement/credit card statement clearly showing the amount which corresponds to the purchase price, and that shows Keep Track GPS was the merchant.
At the discretion of Keep Track GPS repair or replacement may include new and/or refurbished parts up to the value of the unit being repaired or replaced.
What’s not covered by our returns / warranty policy:
Who pays for freight?
Any expenses relating to returning your product to us will normally have to be paid by you. We will pay the return costs to send the repaired/new item back to you, but reserve the right to charge for return freight if you send a non-faulty item back to us.
To return your product, you should mail your product to:
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Can I return an item if it is not faulty?
As a retailer we are not obliged to accept return of goods purchased from our online store unless required under Australian Consumer Law. We do not have to accept returns if you changed your mind, found it cheaper somewhere else, decided you did not like the purchase, or had no use for it. Please make your choice with this in mind.
We can only accept non-faulty goods for return in the following circumstances:
If you wish to request your non-faulty product outside of the above conditions, our Business Manager may consider your request, and determine a re-stocking fee based on the conditions of the goods, and date of purchase. At our prerogative, any refund agreed upon, may be in a form other than cash or credit/debit card reversal, for example bank transfer. Within 7 days
Refunds Exclude The Following:
Postage and handling : $15.00
Sim Card: Variable
Restocking Fee: $20.00
Sim card accounts are setup in customers name, Sim credit is forfeited, we can return sim on request.
For more information on your consumer rights, please visit